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What Governs Your Account on 11zone

Using 11zone means you accept the terms set out here. Access and eligibility depend entirely on your local law and the regions where 11zone operates — if local rules restrict online casino activity where you are, these terms do not override that.

Account-based accessJurisdiction-dependent eligibilitybKash, Nagad, Rocket coveredPolicy updates notified

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How These Terms Cover Your Use

11zone Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every action you take through your 11zone account — browsing the lobby, placing wagers, depositing via bKash, Nagad or Rocket, and requesting withdrawals. They set out what we expect from you and what you can expect from us in return. Eligibility is

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not universal. Whether you can lawfully access 11zone depends on the laws of the country or region you are in at the time of use. We do not make legal determinations on your behalf — that responsibility sits with you. Your account wallet records every transaction,
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and those records are the reference point if a dispute arises over a deposit or withdrawal. We retain transaction data as required by our operating obligations and for account security purposes. Any changes to these terms are communicated via the registered contact details on your account
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before they take effect. Continued use after notice constitutes acceptance. If you disagree with a change, the right action is to close your account and withdraw your balance before the effective date.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, need to request a copy of data we hold on your account, or want to flag a concern about how a transaction was handled, use the contact paths below. We aim to respond to formal policy queries within the timeframe stated in your account support section.

Live Chat Available through your account dashboard for questions about terms, account access, or transaction disputes — the fastest path for most policy queries.

Email Support Send detailed legal or data requests to our support email listed in the account help section. Include your account reference for faster handling.

Account Help Centre The Help Centre in your account covers common policy questions — account closure, data requests, transaction records, and eligibility queries — without needing to contact us directly.

HOW WE HANDLE DATA

Account Security and Data Practices

We take account security seriously. Your login is protected by OTP verification — each session requires a one-time code sent to your registered mobile number, so access stays tied to a device you control. We do not store payment credentials for bKash, Nagad or Rocket; those transactions process directly through the respective wallet apps and only the confirmation reference lands in your account record. Data we retain covers transaction history, account activity logs, and the contact details you registered with. Retention periods follow our operating obligations and are not indefinite. You can request a summary of data held on your account by contacting support through the paths listed here.

OTP Login Security

Every account session is verified by a one-time code to your registered number. No one can log in without access to that device, including us.

Payment Data Handling

We do not store your bKash, Nagad or Rocket credentials. Only transaction references and amounts are recorded in your account wallet history.

Retention and Deletion

Account data is held for the period required by our obligations. Once that period ends, or if you close your account, data is removed per our retention schedule.

Data Requests

To access, correct, or request deletion of account data, contact support with your account reference. We handle these requests through the email path in your Help Centre.

Common Questions About These Terms

These are the questions we see most often about how the legal terms apply to your account and what your rights are as an account holder.

Eligibility depends on your local law and the regions where 11zone operates. We do not make that determination for you — check the rules that apply where you are before opening an account.

Once your account is closed and the mandatory retention period has passed, your data is removed per our schedule. Contact support to initiate closure and confirm the timeline for your records.

Yes. Your account wallet keeps a full log of bKash, Nagad and Rocket deposits and withdrawals. You can view it in your account dashboard or request an export through support.

We notify you via the contact details registered to your account before any change takes effect. Review the update and, if you disagree, close your account before the effective date.

Raise it through live chat or the support email in your Help Centre. Quote your account reference and the transaction ID from your wallet history so we can check the record directly.

No. These terms govern your account relationship with 11zone. They do not override local law. Access and eligibility remain your responsibility based on where you are located.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Info11Zone Banking Info11Zone Glossary

What Governs Your Account on 11zone

How to Reach Us on Policy Matters

Account Security and Data Practices

Common Questions About These Terms

01 Does Bangladesh law allow me to use 11zone?

02 What happens to my account data if I close my account?

03 Can I get a copy of my transaction history?

04 How will I know if these terms change?

05 Who do I contact if I think a transaction was handled incorrectly?

06 Does accepting these terms mean I am legally allowed to play in my region?

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