Reference

Terms and Conditions for Your 11zone Account

These terms set out the rules for using your 11zone account, placing wagers, and moving money through bKash, Nagad, or Rocket.

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What These Terms Cover

11zone Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 11zone, you agree to these terms in full. They cover how your account is created, how deposits and withdrawals are processed through local payment rails like bKash, Nagad, and Rocket, and what happens if there is a dispute. We reserve

1
the right to update these terms at any time; we will notify you through your registered account contact when we do. Your continued use of the lobby after a change means you accept the updated terms. These terms do not override the laws of your jurisdiction
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— availability of our services depends on your local law and the region you access from. If any section of these terms is found to be unenforceable, the remaining sections stay in force. You must be of legal age in your region to hold an account.
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If you are unsure whether our services are available where you are, check with a qualified local adviser before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS HELP CHANNELS

Reach Us About Your Terms Query

If any section of these terms is unclear or you want to flag a concern about your account, our support team can walk you through it. You can reach us any time through the channels below — have your account ID ready to speed things up.

Team online

Live Chat

Open the chat window from inside your account dashboard for real-time help with terms questions.

Email Support

Send a detailed message to our support address. We aim to respond within one business day for terms-related queries.

Account Help Centre

Your account settings include a Help section where common terms questions are answered with step-by-step account context.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account data is stored securely and we do not share your personal details with third parties outside of what is needed to process your bKash, Nagad, or Rocket transactions. We keep transaction records for the period required by our operating policies. If you want to request a copy of your data or ask us to close your account, contact support through your dashboard. We use OTP verification at login and when processing withdrawals to confirm it is you making the request.

Data Retention

We hold your account and transaction records for as long as required by our operating policy. You can request a data summary through the support channel at any time.

OTP Verification

Every login and withdrawal request is confirmed via a one-time PIN sent to your registered mobile number, adding a second check on your account.

Wallet Matching

Withdrawal requests are only processed to the bKash, Nagad, or Rocket number linked to your verified account — we do not send funds to unregistered wallets.

Account Closure

To close your account, submit a written request through support. We will confirm closure and retain records per our data policy before removing access.

Common Questions About These Terms

Below are the questions we hear most from account holders in Bangladesh. If yours is not here, open a chat from your dashboard.

These terms apply to anyone who opens and uses an 11zone account. Access depends on your local law and whether you are in an eligible region.

We can update the terms at any time. We will notify you via your registered contact details. Continued use of your account after any update means you accept the changes.

Your wallet details are removed from active use after account closure. We retain transaction records for the period set out in our data retention policy.

Contact support through your account dashboard with the transaction date and amount. We will investigate and respond within the timeframe stated in our dispute process.

We maintain transaction logs for all deposits and withdrawals. If a technical fault affects your balance, raise it with support and we will reconcile from the log records.

Send a data request through the support channel from inside your account. We will respond with what we hold and how long we keep it under our retention policy.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions for Your 11zone Account

Reach Us About Your Terms Query

Live Chat

Email Support

Account Help Centre

How We Protect Your Account and Data

Common Questions About These Terms

01 Who do these terms apply to?

02 Can 11zone change these terms without notice?

03 What happens to my bKash or Nagad details if I close my account?

04 What should I do if I disagree with a transaction on my account?

05 Is my account wallet balance protected if there is a technical issue?

06 How do I request a copy of my personal data?

Terms & Conditions

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