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How We Protect Your Account and Payment Data

We collect only what's needed to run your account — your wallet details, deposit history via bKash, Nagad, Rocket, and basic device information — and we don't sell it to third parties.

Account DataWallet SecurityCookie UseRegional Compliance
11zone How We Protect Your Account and Payment Data
HOW WE HANDLE DATA

Data Handling Behind Your Account

Keeping your account data organized matters as much as keeping your wallet balance accurate. We separate identity details from gameplay history, encrypt stored payment references linked to bKash, Nagad and Rocket, and limit staff access to only what a support ticket requires. Cookies on our site remember your session and language choice; they don't track you across other websites. If your details change — a new number, a closed wallet — update them from your account page so records stay current.

Data Separation We keep your identity fields apart from your gameplay logs from Football Punter Hub or Baccarat Midnight, so a support agent only sees what's relevant to your request.
Cookie Use Session cookies keep you logged in across the lobby and remember your language choice; we don't use them to track you on other websites.
Account Security Your login is tied to your registered wallet number, and password or PIN changes go through Easy Account Verify before they take effect on your account.
Retention and Requests We hold payment references from bKash, Nagad and Rocket for as long as dispute resolution needs, and you can request a data review through account settings any time.
REACH US DIRECTLY

Where to Ask About Your Data

If you want to know what we hold about your account, or you'd like a detail corrected, start with the channels below. Our support team can walk you through what's on file, how long we keep it, and how a request gets verified before we act on it — usually tied to your registered bKash, Nagad or Rocket number for identity confirmation.

Team online

Live Chat

Open live chat from your account dashboard to ask about data we hold, cookie settings or a correction request; we verify your identity against your registered wallet details first.

Email Support

Send a written request for account data access, deletion or correction; we reply once we confirm your identity through your registered bKash, Nagad or Rocket number.

Account Settings

Check the privacy section inside your account wallet page to review stored details, download your data summary or update your consent preferences directly.

Common Questions About Your Data

Here are the questions we hear most often about how your data moves through your account, from registration to a withdrawal request. If your question isn't covered, our support channels above can walk through the specifics with you directly.

We collect your registration details, login activity, gameplay history and payment references from bKash, Nagad or Rocket linked to your account wallet, nothing more than what's needed to run the account.

No, your wallet PIN stays with your payment provider; we only see the transaction reference confirming a deposit or withdrawal reached your account.

Yes, reach out through live chat or email support and we'll confirm your identity against your registered wallet number before sharing a data summary.

We use session cookies to keep you logged in and remember your language setting; you can clear them anytime through your browser or app settings.

Only support staff handling your specific request can view relevant details, and access depends on your local law and the eligible region your account is registered in.

Open your account wallet page, go to the privacy or profile section, and submit a correction request; we verify changes through Easy Account Verify before applying them.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.